Box Office: 843.577.7183  |  Home  |  Admin
Julian Wiles, Founder and Producing Artistic Director
Marybeth Clark, Associate Artistic Director

FAQs for Season Members

 

 

WHY ARE YOU CANCELING WHEN OTHERS ARE REOPENING?

We were optimistic that the COVID-19 crisis would be abated in enough time for us to reopen in August. Unfortunately, this has not been the case. At this time we feel that we cannot reopen in the fall at a capacity that would both keep our patrons, staff and community safe, and be financially viable for us as a company.

 

 

CAN I GET A REFUND FOR CANCELED SHOWS? 

Yes, season members with tickets to A Christmas Carol, Pride and Prejudice, Elephant and Piggie's We Are In A Play or A Winnie-the-Pooh Christmas Tail can request to have that portion of their season membership refunded via their original payment method. (Cash payments will be refunded via mailed check.)

 

 

CAN I GET A REFUND FOR BRIGHT STAR OR MURDER ON THE ORIENT EXPRESS? WHAT HAPPENS TO THOSE TICKETS?

As these shows are being rescheduled, not canceled, refunds are not available for these performances. 

Your seats will be automatically transferred to the corresponding new date (1st Fridays, 2nd Saturdays, etc.). So that members are familiar with their new dates, you will receive a new copy of your order confirmation email by August 1st. Please also review your tickets, which will be mailed out in the fall. Once you receive your new dates, season members can exchange any dates that don’t work for you, free of charge.

 

 

WHAT ABOUT NOISES OFF OR JUNIE B. JONES: THE MUSICAL?

Unfortunately, because ticket revenue for those performances had already been spent to produce those shows, despite their eventual cancellation, funds are not available to refund those tickets. Those tickets can be replaced with a voucher for a later performance if you have not already done so.

 

 

I FILLED OUT THE FORM. WHY HAVEN’T I RECEIVED MY REFUND?

Due to high volume, please give staff until August 1st to process any requests submitted before June 15th. You will receive an email confirmation when your refund has been processed. At that point, the refund has been issued on our end, and the timing of it appearing in your account is up to your bank.



 
WILL CHARLESTON STAGE MAKE IT THROUGH THIS?

Yes. We are making sacrifices and extremely difficult decisions right now to ensure that we are able to return and delight audiences for years to come.

 

 

WHAT CAN I DO TO HELP?

Your support at this time is extremely important and deeply appreciated. If you wish to support Charleston Stage through these challenges, consider donating the cost of your ticket, donating to our Curtain Up Fund or purchasing a Gift Certificate for future use. Gift Certificates expire 2 years from the date of purchase and are electronically sent to you via email.

 

 

 

 

 

 

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