How do I contact the Box Office?

  • Our standard operating hours are Tuesday-Friday 1pm-5pm and Saturdays 1pm-5pm when there is a show. 
  • You can call the Box Office at 843-577-7183 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it., as well as visit us in person at the Dock Street Theatre.
  • You can also see an associate in person one hour prior to any performance. 

 

How can I buy tickets?

You can purchase tickets online from our website here or by calling/visiting the Box Office. We accept cash, credit cards, and checks. Please note that the method of payment or purchase does not affect fees. 

 

Do you offer Senior, Student or Military rates? How do I receive that rate?

Charleston Stage offers Senior, Student, and Active Military rates on all single ticket purchases with the exception of Family Series performances. We also offer Student rates on our Build Your Own 3 Play Package and our Regular 5 Play Packages. 

To access these rates on single tickets, click on your preferred seat and when it is added to your cart you will see “Price Level: Adult” on the right hand side of the seating chart (or below the seating chart on mobile). Next to that, click “Change” and a drop down menu with the applicable rate options will appear. 

Discounts cannot be retroactively applied to tickets that have already been purchased. If a ticket is purchased at full price no refunds will be issued to make up the discount difference.

Students can also receive a special $15 ticket offer when they visit the Box Office beginning one hour prior to any show with a valid Student ID. Seating is first come first serve and may be at the discretion of the Box Office depending on availability. Please contact the Box Office for questions or concerns. 

 

What are the order fees on tickets?

For single tickets, there is a $5 per ticket order fee. For Season Memberships the order fee is $5 per package. 

The City of Charleston also charges a $0.25 seat fee for every single ticket sold and $1 seat fee for every season package. 

 

How do I purchase a Season Membership?

Check our Season Ticket page here for all the information you need on becoming a season member! 

 

How do I redeem a Gift Certificate, FlexTicket or other voucher?

Gift Certificates, FlexTickets, and all other vouchers need to be redeemed by contacting the Box Office prior to your choice of performance. We ask that you give the Box Office at least 3 business days before the show to process that exchange request. Because some shows sell out, redeeming your vouchers as early as possible is recommended. Vouchers, even if they have a QR code, are not a valid ticket until they are exchanged with a specific date and seat number and will not be taken at the door.

Season Member vouchers will not be eligible to exchange for the 2023-24 season until the following dates: July 18th for The Prom and September 12th for all other productions.

 

Can I exchange my tickets for another date?

Tickets may be exchanged for a new date of the same production given at least 24 hours notice and for a $5 per ticket exchange fee. Exact seating is not guaranteed. Tickets are not transferable for different productions. Season members are exempt from the $5 exchange fee. 

 

Can I receive a refund if I can no longer attend a performance?

Tickets are nonrefundable. If you are not able to attend a performance, please contact the Box Office immediately. Unused tickets may be converted into ticket donations and are tax-deductible. 

 

How do I get my tickets? What if I lose my tickets?

We offer email tickets delivered free of charge, or paper tickets can be mailed to you for a $3 delivery fee (orders must be placed 14 days prior to the performance date for mail delivery). If you cannot find your tickets, please contact the Box Office and we will be happy to resend them to your email address. A Box Office Associate is also happy to print your ticket for you at the Will Call window, which is open 1 hour prior to each performance. 

 

How do I book tickets for a large group? Is there a group discount?

Groups of 10 or more people receive special discounts and 1 free ticket for every 15 tickets purchased. For more information on group bookings, contact Director of Ticketing, Erika Greco at 843-647-7365 or This email address is being protected from spambots. You need JavaScript enabled to view it. or see more information here

 

How do I book tickets for a school matinee performance?

We are happy to offer school matinee performances for students. Teachers and/or school administrators can contact Director of Ticketing, Erika Greco at 843-647-7365 or This email address is being protected from spambots. You need JavaScript enabled to view it. to book a performance for your class, or see more information here. Parents must purchase tickets through their school to attend a school matinee performance. While homeschool groups are welcome with a 10 ticket minimum, we cannot sell tickets to individual parents.

 

Can I bring my children to the show? How can I find out if a show is appropriate for my family?

Children aged 2 and under are not permitted in the theatre (unless otherwise stated for specific performances). Each attendee must also have their own seat as we do not allow “Babes-In-Arms”. 

Content guides for each show will be uploaded to the show’s information page. The content guides will include a recommended minimum age for audience members. Parents are encouraged to use their own discretion for what they deem appropriate for their family. 

 

What happens if I am late to a show?

Patrons that arrive after curtain will have to wait to be seated at an appropriate time, so as not to disrupt other patrons. This will be done at the discretion of the House Manager.

 

I bought seats together but the seat numbers don’t match up? 

Seating in the center Orchestra section begins with 101 and goes up to 110 or 111. If you are on the left side of the Orchestra, your seats will be odd numbers only, beginning with 1. If you are on the right side of the Orchestra, your seats will be even numbers only beginning with 2. If you have seats 1 and 3 or seats 2 and 4, these will be together. 

 

Are concessions available at the theatre?

Light concessions are available beginning one hour prior to Mainstage performances. Food or drink will not be allowed inside the seating area of the theatre. Concessions are operated by the City of Charleston and subject to availability and city policies.

 

Is there a clear bag policy? What can I bring with me?

Charleston Stage does not have any specific bag restrictions. However, we strongly recommend against large bags, as we do not have a lot of room for storage between seats. All bags are subject to search. No food or drink will be allowed in the theatre. Parents bringing a stroller will have to leave their stroller in the lobby for the duration of the performance.   

 

Are there other policies that I should know about?

We currently do not have any requirement to show proof of vaccination or wear a mask in the theatre for Covid-19. We invite patrons to wear masks if they feel more comfortable doing so. 

 

Who owns the Dock Street Theatre? Can I rent/tour the theatre?

The Dock Street Theatre is owned and operated by the City of Charleston. Public self-guided tours are available Monday through Friday, 9:00am to 4:30pm. If you would like to rent out the theatre, please contact the Operations Manager, Donnie Newton at 843-720-3832 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Do you offer accessible seating?

Yes, we offer a row of free standing chairs in row P of the downstairs Orchestra section that can be moved to accommodate a wheelchair or other physical accessibility need. There is also space for a wheelchair in section DD of the balcony. These seats are available for purchase in the same ways as all other tickets. If you have more specific needs or requests for how we can best accommodate you, please contact the Box Office and an associate will be happy to assist.

 

Do you offer hearing assist devices?

Yes, we offer two types of hearing devices- the Sennheiser HDI 302 which is a wireless headset accessible to all patrons and the Sennheiser EKI 830 which connects to existing hearing aids (with a “T” setting). To use either of these, please see a Box Office Associate prior to your performance and provide an ID which will be held while the device is checked out. You will be able to turn in your headset and retrieve your ID from the concierge desk at the end of your performance.

 

Do you offer ASL interpretation for performances?

We are excited to be offering ASL interpretation for select performances this season. Below are our ALS performances dates and times:

  • The Lightning Thief: The Percy Jackson Musical- Saturday, July 22nd 2:00pm
  • The Prom- Friday, August 25th 7:30pm
  • Clue: On Stage- Friday, October 20th 7:30pm
  • A Christmas Carol- Friday, December 1st 7:30pm
  • Chicken & Biscuits- Friday, January 26th 7:30pm
  • Junie B., Toothless Wonder- Saturday, February 3rd 2:00pm
  • The Trip to Bountiful- Friday, March 1st 7:30pm
  • Beautiful: The Carole King Musical- Friday, April 12th 7:30pm

 

What other accommodations for accessibility do you offer?

Charleston Stage offers free companion tickets for patrons who need assistance due to a disability. Please contact the Box Office for more information on our Companion Tickets program.

 

How do I sign up for classes?

Charleston Stage is happy to offer theatre classes for students Kindergarten through 8th grade. You can view more information here. We do not offer classes for adults at this time. 

 

How can I audition to perform with Charleston Stage?

Take a look at our auditions page here!